Privacy Policy
Last Updated: 03/12/24
At The Cwtch Club (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal data. This privacy policy outlines how we collect, use and protect your personal information in compliance with the UK General Data Protection Regulation (GDPR).
1. Information We Collect
We collect the following personal data:
- Names
- Email addresses
- Mobile numbers
- Addresses
- Date of Birth
- Payment details (via third-party payment processors)
2. How We Use Your Information
We collect your data to:
- Manage your membership and events
- Organise and facilitate events
- Communicate with you about membership benefits, event updates, and important information
- Process payments via third-party processors
3. Sharing Your Information
We may share your name with third parties for event-related bookings (e.g., ticket providers). We do not share any other personal information, and payment processing is handled directly by third-party services.
4. Data Storage and Security
Your personal data is stored securely on an online platform with restricted, password-protected access. Only authorized personnel will have access to this data.
5. Data Retention
We retain your data until you choose to leave the membership. Upon termination, we will delete your data within 30 days of your request.
6. Your Rights
You have the following rights regarding your personal data:
- Access: You can access the personal data we hold about you.
- Correction: You can update your personal data via your online account.
- Deletion: You can request the deletion of your personal data by contacting us.
- Withdraw Consent: You may withdraw your consent at any time by contacting us.
7. Cookies
We use cookies on our website to improve your experience, including essential cookies and those for tracking and analytics purposes. For more information, please see our Cookie Policy.
8. Data Transfers
We do not transfer your personal data outside the UK or the EEA.
9. Data Breach
In the unlikely event of a data breach, we will notify all affected members via email and ask them to change their passwords. We take security seriously and work hard to prevent such incidents.
10. Contact Us
If you have any questions or concerns about this privacy policy or wish to exercise your rights, please contact us at: hello@thecwtchclub.co.uk